Terms of Service

Last Updated: February 09, 2025

1. Introduction

Welcome to viralomat.com ("Viralomat", "website", "we", "us", or "our"), operated by Arx1 Limited ("Company"). By accessing or using Viralomat, you agree to be bound by these Terms of Use ("Terms"). If you disagree with any part of these Terms, you do not have permission to access Viralomat.

2. Communications

By creating an account on Viralomat, you agree to receive communications from us. For any questions regarding these Terms, please contact us at: contact@viralomat.com

3. User Accounts

3.1 Account Creation

To access certain features of Viralomat, you must create an account. You agree to provide accurate, current, and complete information during the registration process and update such information to keep it accurate, current, and complete.

3.2 Account Security

You are responsible for safeguarding the password you use to access Viralomat and for any activities or actions under your account. You agree not to disclose your password to any third party.

4. What We Offer

Viralomat provides advanced social media research and content production tools through:

  • Advanced audience insights and research
  • Community content tracking and sentiment analysis
  • Trending pattern recognition
  • Comprehensive idea workflow and brainstorming
  • Content script generation
  • Automated video production

All services and content are provided on an "as is" and "as available" basis.

5. Membership Options

5.1 Starter Plan

Starter plan provides access to essential features including 250 content ideas per month, 250 reel scripts per month, active community content tracking, content analysis, competitor insights, audience research, and global trend insights.

5.2 Pro Plan

Pro plan provides access to all premium features, including 750 content ideas per month, 750 reel scripts per month, 200 reel generations per month (2h of play time), active community content tracking, content analysis, competitor insights, audience research, global trend insights, animated video AI characters, premium video effects, and premium audio soundtracks.

6. Payments and Refunds

6.1 Payments

Pro membership fees are payable in advance and will automatically renew unless cancelled before the renewal date.

6.2 Refund Policy

We offer a 30-day refund policy under the following conditions:

  • The content generation services provided were not useful for your needs
  • Technical issues prevented full access to our platform features

Refunds will NOT be issued if:

  • You have generated content for two or more campaigns
  • You have used our automated video production services
  • There is evidence of abuse or exploitation of the refund policy

7. Data Collection and Privacy

We collect and process the following types of data:

  • Account registration information
  • Authentication data
  • Analytics data through Umami and PostHog
  • Advertising tracking data (Meta, Reddit, Google Tag)
  • Cookies for better user experience

For more information about how we collect and use your data, please refer to our Privacy Policy.

8. Intellectual Property and Disclaimers

8.1 Viralomat Content

All Viralomat-created content, including but not limited to our research tools, content scripts, videos, design elements, written content, and software, are owned by the Company and protected by intellectual property laws.

8.2 Third-Party Content Disclaimer

Viralomat is not affiliated with, endorsed by, or officially connected to any social media platforms or content creators referenced in our services. Any mention of third-party platforms or creators relates solely to publicly available information. We do not claim any ownership over any third party's intellectual property, including but not limited to their trademarks, logos, or brand assets.

8.3 Content Generation Disclaimer

Our content research and generation services are powered by:

  • Publicly available data
  • Licensed data sources
  • Machine learning and AI models trained on public and/or licensed data

IMPORTANT: Viralomat does not guarantee specific marketing results or engagement metrics from using our content. Our research and generated content are for informational and creative purposes only. We are not liable for any business losses or negative outcomes that may result from using our content. Performance metrics shown on our platform are statistical approximations and should not be interpreted as guaranteed outcomes.

8.4 Restrictions

You may not:

  • Copy, modify, or distribute website content
  • Use content for commercial purposes without our consent
  • Attempt to decompile or reverse engineer any software contained in Viralomat

9. User Conduct

You agree not to:

  • Use Viralomat for any illegal purpose
  • Attempt to gain unauthorized access to the website
  • Interfere with or disrupt Viralomat
  • Create multiple accounts for abusive purposes
  • Share premium membership access with unauthorized users
  • Use our services to generate content that violates copyright laws
  • Use our services to create misleading, harmful, or illegal content

10. Changes to Viralomat

We reserve the right to modify or discontinue, temporarily or permanently, Viralomat with or without notice. We shall not be liable to you or any third party for any modification, suspension, or discontinuance of the website.

11. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use Viralomat. This includes, but is not limited to, any business losses, marketing campaign failures, or negative audience reception to content generated using our platform.

12. Disclaimer of Warranties

Viralomat is provided "as is" without any warranties of any kind, either express or implied. We do not guarantee the effectiveness of content or videos generated through our platform. Past performance of our content generation models does not guarantee future results or audience engagement.

13. Geographic Availability

Viralomat is available worldwide. However, you are responsible for complying with local laws in your jurisdiction regarding content creation, marketing regulations, and intellectual property rights.

14. Account Termination

We may terminate or suspend your account and access to Viralomat immediately, without prior notice or liability, for any reason.

15. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of any material changes via email or through Viralomat.

16. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Hong Kong, without regard to its conflict of law provisions.

17. Contact Information

For any questions about these Terms, please contact us at: contact@viralomat.com

By using viralomat.com, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.